Last updated: [дата]
Bokarent ("we", "us", "our") is a family-owned car rental company based in Montenegro.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, why, how we use it, and what rights you have.
What Data We Collect
We may collect the following information when you book a car, contact us, or use our website:
- Identity data: full name, date of birth, nationality, passport or ID number, driving license details.
- Contact data: email address, phone number, postal address.
- Booking data: rental dates, pickup and return locations, vehicle class, extras (child seat, GPS, additional driver), payment status.
- Payment data: cardholder name, card type, last four digits of the card. We do not store full card numbers — payments are processed by our payment provider.
- Technical data: IP address, browser type, device type, pages visited, cookies and similar technologies.
- Communication data: messages you send us via email, contact form, or phone.
2. Why We Use Your Data
We process your personal data for the following purposes:
- To provide our services: confirm your booking, prepare the vehicle, hand over the keys, process returns.
- To meet legal obligations: verify your identity and driving license, comply with insurance and tax requirements, respond to lawful requests from authorities.
- To process payments: charge the rental fee and any agreed extras or damages.
- To communicate with you: send booking confirmations, reminders, and respond to your questions.
- To improve our service: analyze website usage, fix issues, and make our booking process easier.
- To protect our rights: prevent fraud, enforce our rental terms, and resolve disputes.
We do not sell your personal data to third parties.
Legal Basis for Processing
We process your data on the following legal grounds:
- Contract: to fulfill your rental agreement.
- Legal obligation: to comply with Montenegrin laws (identity checks, insurance, tax).
- Legitimate interest: to improve our services, prevent fraud, and protect our business.
- Consent: for marketing communications and non-essential cookies, where required. You can withdraw consent at any time.
Who We Share Data With
We may share your data with:
- Insurance companies — to provide the coverage included in your rental.
- Payment providers — to process payments securely.
- IT and hosting providers — who help us run our website and booking system.
- Law enforcement or regulators — when required by law.
- Our professional advisors — lawyers, accountants, auditors, when necessary.
All partners are required to keep your data confidential and use it only for the purposes we specify.
How We Protect Your Data
We take data security seriously:
- Access to personal data is limited to staff who need it to do their job.
- We use secure connections (HTTPS) and protected systems for storing booking data.
- Payment card data is handled by a certified payment provider; we do not store full card numbers.
- We keep paper documents (rental agreements, license copies) in locked storage and destroy them when no longer needed.
- We regularly review our security practices and train our team on data protection.
No system is 100% secure, but we do our best to protect your information.
How Long We Keep Your Data
We keep your data only as long as necessary:
- Booking and rental records: up to [5] years, as required by accounting and insurance rules.
- Identity and license copies: for the duration of the rental and a reasonable period afterward, as required by law.
- Marketing data: until you unsubscribe or ask us to delete it.
- Website analytics: typically up to [12] months.
After these periods, we delete or anonymize your data.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data, where the law allows.
- Restrict or object to certain processing.
- Withdraw consent for marketing at any time.
- Request a copy of your data in a portable format.
- Complain to the Montenegrin data protection authority if you believe your rights have been violated.
To exercise any of these rights, contact us at [email].
Cookies
Our website uses cookies to:
- Keep the site working properly.
- Remember your preferences.
- Analyze how visitors use the site.
- Support marketing, where you have consented.
You can manage cookies in your browser settings. Disabling some cookies may affect how the site works.
Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the "Last updated" date at the top. If we make significant changes, we will notify you where appropriate.
